Privacy Policy

At Walztravels, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services. We comply with international privacy laws including GDPR and local UAE data protection regulations.

By using our services, you consent to the collection and use of your information as described in this policy.

2.1. Personal Information:

• Name, email address, phone number

• Passport and travel document details

• Date of birth and nationality

• Payment information (encrypted and secure)

• Travel preferences and special requirements

2.2. Booking Information:

• Flight details and itineraries

• Hotel and accommodation preferences

• Passenger information for all travelers

• Emergency contact information

2.3. Technical Information:

• IP address and device information

• Browser type and version

• Website usage patterns and analytics

• Cookies and tracking technologies

• Location data (with your consent)

2.4. Communication Data:

• Customer service interactions

• Email correspondence

• Chat logs and support tickets

• Survey responses and feedback

3.1. Service Provision:

• Process and manage your bookings

• Communicate booking confirmations and updates

• Provide customer support and assistance

• Send important travel information and alerts

3.2. Service Improvement:

• Analyze website usage to improve functionality

• Personalize your experience and recommendations

• Conduct research and development

• Monitor and improve service quality

3.3. Marketing and Communications:

• Send promotional offers (with your consent)

• Newsletter and travel deals

• Market research and surveys

• Social media interactions

3.4. Legal and Security:

• Comply with legal obligations

• Prevent fraud and unauthorized access

• Enforce our terms and conditions

• Protect our rights and interests

4.1. Travel Suppliers:

We share necessary information with airlines, hotels, and other travel suppliers to complete your bookings. This includes passenger details, contact information, and special requirements.

4.2. Payment Processors:

Payment information is shared with secure payment processors to complete transactions. We do not store complete credit card details on our servers.

4.3. Technology Partners:

We work with trusted technology partners for website functionality, analytics, and customer support. These partners have limited access to your data and are bound by confidentiality agreements.

4.4. Legal Requirements:

We may disclose information when required by law, court orders, or government regulations. This includes compliance with security screenings and travel documentation requirements.

4.5. Business Transfers:

In the event of a merger, acquisition, or business transfer, your information may be transferred to the new entity with continued privacy protection.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.1. Encryption:

All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. Payment information is processed through PCI DSS compliant systems.

5.2. Access Controls:

Access to personal information is restricted to authorized personnel who need it for legitimate business purposes. All access is logged and monitored.

5.3. Security Measures:

• Regular security audits and vulnerability assessments

• Firewall protection and intrusion detection systems

• Secure data centers with physical security controls

• Regular backup and disaster recovery procedures

5.4. Employee Training:

All employees receive privacy and security training. They are bound by confidentiality agreements and privacy policies.

5.5. Incident Response:

We have procedures in place to detect, respond to, and notify you of any security breaches that may affect your personal information.

6.1. Retention Periods:

• Account information: Retained while your account is active and for 7 years after closure

• Booking records: Retained for 7 years for accounting and legal purposes

• Payment information: Retained as required by financial regulations

• Marketing data: Retained until you opt out or for 3 years of inactivity

6.2. Deletion:

We will delete or anonymize your personal information when it's no longer needed for the purposes it was collected, unless required to retain it by law.

6.3. Backup Systems:

Information may remain in backup systems for up to 6 months after deletion from active systems for disaster recovery purposes.

You have the following rights regarding your personal information:

7.1. Access Right:

You can request a copy of the personal information we hold about you.

7.2. Correction Right:

You can request corrections to inaccurate or incomplete information.

7.3. Deletion Right:

You can request deletion of your personal information, subject to legal retention requirements.

7.4. Portability Right:

You can request your data in a machine-readable format for transfer to another service.

7.5. Objection Right:

You can object to processing of your data for marketing purposes or other legitimate interests.

7.6. Consent Withdrawal:

You can withdraw consent for processing at any time where consent is the legal basis.

To exercise these rights, contact us at privacy@walztravels.com or through our customer service channels.

8.1. Cookie Types:

• Essential cookies: Required for website functionality

• Analytics cookies: Help us understand website usage

• Marketing cookies: Used for personalized advertising

• Preference cookies: Remember your settings and preferences

8.2. Cookie Management:

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8.3. Third-Party Cookies:

We use third-party services like Google Analytics that may place cookies on your device. These are governed by their respective privacy policies.

8.4. Tracking Technologies:

We may use web beacons, pixel tags, and similar technologies to track email opens and website interactions.

9.1. Global Services:

As a travel company, we work with suppliers and partners worldwide. Your information may be transferred to and processed in countries outside the UAE.

9.2. Transfer Safeguards:

We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities

• Standard contractual clauses

• Binding corporate rules

• Certification schemes

9.3. Data Processing Locations:

Data may be processed in the UAE, EU, US, and other countries where our suppliers and technology partners operate.

10.1. Age Restrictions:

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10.2. Parental Consent:

For children traveling, we collect information provided by parents or guardians who are responsible for the booking.

10.3. Special Protections:

When processing information about minors, we apply additional protections and only use the data for travel-related purposes.

11.1. Change Notifications:

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notices.

11.2. Effective Date:

Updates become effective on the date specified in the revised policy.

11.3. Continued Use:

Continued use of our services after policy updates constitutes acceptance of the new terms.

11.4. Version Control:

We maintain previous versions of our privacy policy for reference.

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer:

• Email: privacy@walztravels.com

• Phone: +971-800-9259

• Address: Business Bay, Dubai, UAE

Customer Service:

• Email: support@walztravels.com

• Phone: +971-800-9259 (24/7)

• Live Chat: Available on our website

We aim to respond to all privacy inquiries within 30 days.