Terms & Conditions

By using Walztravels.com and our services, you agree to be bound by these Terms and Conditions. These terms apply to all users of our website and services. If you do not agree with any part of these terms, you may not use our services.

• "We," "us," "our" refers to Walztravels and its affiliates

• "You," "your" refers to the user of our services

• "Services" includes our website, booking platform, and related services

• "Supplier" refers to airlines, hotels, and other travel service providers

• "Booking" refers to any reservation made through our platform

3.1. All bookings are subject to availability and confirmation by the relevant supplier.

3.2. Prices displayed on our website are subject to change until booking is confirmed and payment is processed.

3.3. You are responsible for ensuring all passenger information is accurate and matches travel documents.

3.4. Special requests (meals, seats, etc.) are subject to supplier availability and may incur additional charges.

3.5. Group bookings (10+ passengers) may be subject to different terms and conditions.

4.1. Full payment is required at the time of booking unless otherwise specified.

4.2. We accept major credit cards, debit cards, and other payment methods as displayed.

4.3. All prices are displayed in the currency specified and include applicable taxes unless stated otherwise.

4.4. Service fees and booking charges are non-refundable.

4.5. Currency conversion rates are determined by payment processors and may vary.

5.1. Cancellation policies vary by supplier and fare type. Specific terms will be provided at booking.

5.2. Most bookings can be cancelled within 24 hours for a full refund, subject to supplier policies.

5.3. Refund processing times vary but typically take 7-14 business days.

5.4. No-show passengers forfeit their tickets and are not entitled to refunds.

5.5. Travel insurance is recommended to protect against unforeseen circumstances.

6.1. Changes to bookings are subject to supplier policies and availability.

6.2. Change fees and fare differences may apply as per supplier rules.

6.3. Name changes may be restricted or prohibited depending on the supplier.

6.4. We will assist with changes but cannot guarantee availability or pricing.

6.5. Last-minute changes may incur higher fees or be unavailable.

7.1. We act as an intermediary between you and travel suppliers. We are not responsible for supplier services.

7.2. Our liability is limited to the total amount paid for your booking.

7.3. We are not liable for indirect, consequential, or punitive damages.

7.4. Flight delays, cancellations, or schedule changes are the responsibility of the airline.

7.5. We recommend comprehensive travel insurance for protection against unforeseen events.

8.1. You are responsible for ensuring you have valid travel documents (passport, visa, etc.).

8.2. Health and vaccination requirements are your responsibility to verify and meet.

8.3. We provide general guidance but official requirements should be confirmed with relevant authorities.

8.4. Entry denial due to invalid documents is not grounds for refund.

8.5. COVID-19 restrictions and requirements change frequently and must be verified before travel.

9.1. You agree to use our services lawfully and not for any fraudulent purposes.

9.2. Providing false information or using stolen payment methods is prohibited.

9.3. You may not use our platform to make bookings for commercial resale.

9.4. We reserve the right to refuse service or cancel bookings for policy violations.

9.5. Multiple bookings for the same itinerary may be cancelled without refund.

10.1. Your privacy is important to us. Please review our Privacy Policy for details on data handling.

10.2. We collect and use personal information necessary to provide our services.

10.3. Information may be shared with suppliers and partners as required for bookings.

10.4. We implement security measures to protect your personal information.

10.5. You have rights regarding your personal data as outlined in our Privacy Policy.

11.1. All content on our website is protected by copyright and other intellectual property rights.

11.2. You may not reproduce, distribute, or modify our content without permission.

11.3. Trademarks and logos are the property of their respective owners.

11.4. You grant us license to use any content you submit (reviews, feedback, etc.).

11.5. Unauthorized use of our intellectual property may result in legal action.

12.1. We are not liable for failures to perform due to circumstances beyond our control.

12.2. This includes natural disasters, pandemics, war, terrorism, and government actions.

12.3. Such events may result in cancellations or changes without compensation.

12.4. We will make reasonable efforts to assist affected customers.

12.5. Travel insurance is recommended to cover force majeure events.

13.1. These terms are governed by the laws of the United Arab Emirates.

13.2. Disputes will be resolved through arbitration in Dubai, UAE.

13.3. You waive the right to participate in class action lawsuits.

13.4. We encourage resolving disputes through customer service first.

13.5. Legal action must be initiated within one year of the issue arising.

14.1. We may update these terms from time to time.

14.2. Changes will be posted on our website with the effective date.

14.3. Continued use of our services constitutes acceptance of modified terms.

14.4. Significant changes may be communicated via email.

14.5. It is your responsibility to review terms periodically.

If you have questions about these Terms and Conditions, please contact us:

• Email: legal@walztravels.com

• Phone: +971-800-9259

• Address: Business Bay, Dubai, UAE

• Website: https://walztravels.com/contact

Our customer service team is available 24/7 to assist you.